The Functional Resume. View Director/VP, Customer Care - RiteSite Executive Jobs - Resumes - $100,000 to $200,000 Results-oriented Executive with demonstrated success in driving highly successful customer support, process improvement and quality initiatives to increase revenue, profitability and competitive advantage in US and global environments. Driven to manage Strategic Partnerships amongst a reputable client base. Penny’s resume is trying to accomplish two things: show that she’s at the executive level, experience-wise, and emphasize her long history of great customer service. The Head of Customer Support is accountable for shaping and delivering the business’s consumer service propositions in order to drive the overall performance of the department. Created new revenue streams through implementing Customer Incentive programs for organic growth. Then, there’s customer service resume objectives. SENIOR VICE PRESIDENT – NEW YORK REGION (1999 – 2000) Turned around region troubled by poor customer satisfaction and sluggish new product sales. Get a free resume evaluation today from the experts at Monster's Resume Writing Service. Managing Director, Strategic Business Development, Developed and implemented real time Customer experience process that resulted in positive impact to the Company and Client base, Reduced Customer call center traffic in upwards of over 40% through streamlining technology and communication paths, Improved Customer satisfaction rating through innovative process application improvements and core company focus. Leveraged Six Sigma We included ownership of up-sell and renewal in the sample VP Customer Success job description below (and, therefore, into the Customer Success Management organization), but that might not fit your organization. The VP will work to build technology to promote self-service and agentless resolution of issues. As a Customer Service Representative, you are the first impression that a customer or potential customer will get about the company you’re affiliated with.. Problem Solving. Download 40.50 KB #21. View VP of Customer Service - RiteSite Executive Jobs - Resumes - $150,000 to $300,000 Multi site national and international contact center experience as well as responsible for developing programs, improving customer satisfaction, driving out costs and improving SLAs. Please provide a type of job or location to search! As such, it is not owned by us, and it is the user who retains ownership over such content. Responsible for the company's overall Customer satisfaction. Include Action Verbs for a Customer Service Resume Download 34.00 KB #23. This includes strict adherence to the company’s Business Conduct and Ethics, Act a progressive thought leader on Health Care Reform initiatives and Humana’s approach to improving our health care system; promote Humana’s mission to internal and external audiences, Lead a world class organization providing exceptional service, differentiating Humana as a preferred choice for “Integrated Care Delivery” nationally, Execute against a set of well defined, analytical use cases in support of customer experience roadmap, Utilize best in class tools and techniques to bring data and information together to know the customer better than anyone; this includes the use of a Customer Experience Analytics tool, ClickFox, which aggregates customer touch points to create an omni-channel view of our customers’ journeys, Partners with business peers to develop moderately complex strategies that may have substantial customer impact, Drive the design, production and direction of key customer experience reports and cross-channel KPIs, Synthesize information available (both qualitative and quantitative) and provides recommendations to management regarding potential customer experience improvements, using wide degree of discretionary judgment, Responsible for packaging recommendations into presentations for highest levels of leadership in the organization, Bachelor's Degree required; preference for degree in business, economics or mathematics, Strong analytic skills with experience leveraging advanced analytic techniques; experience with ClickFox a plus, Ability to derive hypothesis and extract key insight from analytics with understanding of businesses implications, Ability to work independently on a well-defined problem and structure analytical approach to solve a problem, Strong communication and presentations skills. Monitored programs and procedures to ensure the on-time delivery and Customer satisfaction. Customer service is the provision of service to customers before, during, and after a purchase. Most experienced customer service representatives have worked with customer service software systems, like ZenDesk and Kayako. ), Ensure highest standards of operational efficiency and consumer experience for Customer Experience operations/processes, including effective partnership with contract partner sites, Regularly assess current state against industry standards for productivity, quality and cost. Here is a director of customer service resume example of the summary from the director of customer support resume sample above: 10+ years, dedicated and detailed oriented Customer Service Manager skilled in providing customer satisfaction, scheduling meetings, travel arrangements, organizing events, creating data sheets, etc. It's a quick and easy way to help ensure you're putting your most professional foot forward. You work only with me, start to finish. Examples of customer service resume objectives that are not well-written. Monitored programs and procedures to ensure the on-time delivery and Customer satisfaction. This handout contains resume examples that will help you get started. Developed and directed strategy for launch of new product that became #1 in the market place 3 months after the launch. Leading with a dedication to Caring & Winning for patients and practices, by demonstrating the tenacity it takes to be extraordinary, Identifying, hiring, coaching, and developing Inspirational Leaders who will in turn, build and cultivate high performing teams that drive unique and innovative strategies focused on improving patient and practice outcomes in T2D through successfully launching Intarcia’s disruptive drug/device combination, ITCA 650, Inspiring High Impact Outcomes at all levels; serving as an advocate and champion. Step 4. Identify service gaps and opportunities for performance improvement, Develop a comprehensive plan designed to address operational improvement opportunities, including a strategy for services which enhance customer experience. Avoid using jargons as your customer service director resume can be read by both technical and non-technical experts. Managed a Global Program Management team including offices in Reston, San Francisco and London responsible for the implementation, strategy, and adoption of Clarabridge's Customer Experience Platform. Customer service is the act of providing support to both prospective and existing customers. Retail Customer Service Representatives: Retail stores (both physical location and online stores) rely on their employees to provide a high level of customer care at every level. Resume Details. Knowing which keywords you need to use on your resume is one thing; properly incorporating them is another. Share; Like; Download ... gheskiel. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age, marital status, or any other factor determined to be unlawful by federal, state, or local statutes, Additionally, we are developing a pipeline of products for our proprietary Medici Drug Delivery System™, comprised of three unique technologies: 1) A stabilization technology that allows for proteins, peptides, antibody fragments, and other highly potent small molecules to be stabilized at or above human body temperatures for up to three years or more; 2) A matchstick-sized osmotic mini-pump that is placed just under the dermal layer of skin to deliver a continuous and consistent flow of medication; and 3) A placement technology including proprietary tools designed to provide an optimal user experience, This position can be located in our Las Colinas/Irving or Alpharetta office. 2,143 open jobs for Vice president customer service. Job titles that can use this resume are: Director of Operations, VP of Operations and Operations Director. Responsible for the successful start-up process for all new business while acting as the quality check prior to handling any shipments. Vice President, Supply Chain Customer Experience. -The organizations strategic objectives in times of change, This role may be subject to additional background verification checks, The Vice President Engineering of Customer Experience will lead an organization that sets the direction for Web Development at American Express as well as deliver customer facing products for American Express.com, The role will partner with product partners to develop and execute on product roadmap and set drive transformation of web development for the Web Engineering organization, The Vice President candidate will have End to End responsibilities for budget, resource capacity and responsibility for and Availability targets and performance targets, The candidate must define and execute on new and existing product roadmaps, Execute against a set of well defined, analytical use cases to support the customer experience roadmap, Drive the design, production, and direction of key customer experience reports and cross-channel KPIs, Partner with business peers to develop moderately complex strategies that may have substantial customer impact, Synthesize available information (both qualitative and quantitative) and provide recommendations to management regarding potential customer experience improvements, Package recommendations into presentations for highest levels of leadership in the organization, Strong analytical skills with experience leveraging large datasets and applying advanced analytics techniques, Ability to derive hypotheses and extract key insights from data with understanding of businesses implications, Detail-oriented with excellent communication and presentations skills, Highly organized and highly motivated to manage time effectively, deliver results, and meet timelines, Highly engaging with team members and exhibits a positive attitude regardless of the situation, Excellent Microsoft Power Point and Excel skills a must, 2-3 years external or 2 years internal Citi or other relevant work experience, Bachelor's degree and ten years related work experience or fourteen years related work experience post high school, Ten years progressive management experience, leading and motivating large teams, Ten years experience with financial and analytical accountabilities, Ten years experience in establishing and directing strategic plans and objectives, Ten years experience managing cross functional teams, Five years experience developing business plans, Five years executive call center, retail/sales, network or operations experience, Identify emerging customer experience trends and best practices and assess how these can be applied to CWT experience initiatives, Manage the prioritization process for experience design opportunities across the enterprise, Implement tools, programs and processes that drive improved customer experience across the enterprise, Lead the executive level storytelling of CWT, regularly sharing stories that highlight opportunities and acknowledge successful improvements that have been implemented, Assess the current methods and frequency of information-gathering and listening posts at CWT including surveys, forums, VoC research, unstructured feedback, and other customer data, creating a holistic plan inclusive of improvements where/as needed, Create research plans to investigate and address emerging customer themes, pain points, and opportunities, developing insights and implications from the research, and sharing those key findings with peers and teams across the organization, Measure CWT practices against industry standards and emerging trends, staying in constant step with best practices. 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