7. Unlike CIs, which can be specifically managed by IT, service assets can’t always. In ITIL, Service Asset and Configuration Management, or SACM, is about properly planning and managing (and even being able to report and audit) the relationships and attributes of all of these components, across every service in your infrastructure. Different types of Configuration Management Tools in ITIL Configuration Management - Different types of Configuration Management Tools in ITIL Configuration Management courses with reference manuals and examples pdf. Follow these steps for the best return on investment (ROI). ©Copyright 2005-2020 BMC Software, Inc. In a breakdown or failure, you’ll be able to recover data quickly as the configuration is documented and automated. Changes are reviewed regularly and the drawings are strictly tracked as it is associated with the potential project scope. Identify, control, record, report, audit and verify. The information stored in CMDB includes assets and configuration components like laptops, desktops, phones, printers, servers, and more. Support efficient and effective service management processes by providing accurate configuration information to enable people to make decisions at the right time — for example, to authorize changes and releases, or to resolve incidents and problems. CMDB is vital in IT decision making allowing users to determine relationships among processes, people, applications, and IT infrastructure to search out possibilities for change, faster resolution of incidents fewer errors, and more. It also allows a greater understanding of infrastructure, enabling strategic planning and moderation of risks. For the latest ITIL version, see our ITIL 4 Guide. The goal is to ensure that changes of any kind don’t occur without following your approved procedures for a wide variety of processes like license management, change management, version management, and even deployment. It helps to determine code and configuration deployed into a configuration audit. Ensuring the integrity of your configuration and asset data and systems is equally important. IT services are typically made up of a bunch of individual components — things like servers, software and middleware, and unique configuration information. Configuration management faces the difficulties of duplication and invalidates data from sources across the enterprise. 1. Use the right-hand menu to navigate.). Changes are documented and the updated status of the information is regularly checked. The goal is to prevent the accuracy of your configuration records, etc. What is ITIL Configuration Management? Previous ITIL versions focus on processes. The process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. Configuration management needs to apply an approach to combine and reconcile to exhibit a single point of reference. A CMS may also include information about: A CMDB is a database that stores configuration records. The latest CMDB work as a valuable fact which is used to improve incident and problem management operation. In order to resolve problems, changes are often required to implement workarounds and to resolve known errors. CMDB supports fewer risk assessments for new modifications and deployments. Supply date 5. Configuration Management was introduced as a process in ITIL V2 in 2000, but the principles that underlie the discipline have existed for as long as complex technology systems have been around. Configuration management is short for S ervice Asset and Configuration Management. CIs typically include IT Services, hardware, software, buildings, people, … Sydney NSW 2000, Australia. Location 6. Other objectives of SACM (ITIL V3) are: 6. 155 King Street, Configuration Management ITIL Processes IT Operations ITIL Foundation Certification Personal qualifications: Take responsibility, be the undisputed Owner of the process and Driver for your initiatives. It improves decision making with accurate and real-time data. An inventory of CIs and their baseline configurations, An itemization of hardware and software assets. SACM is a combination of two important processes: These all-new for 2020 ITIL e-books highlight important elements of ITIL 4 best practices. Relate… CI type 3. Change Management interfaces with other ITIL service management processes across the service lifecycle, including Problem and Configuration Management. 1) Problem Management. Configuration Management serves as s sub-system of the top level of project management systems. It's about managing IT assets, including hardware, software, and applications, throughout their lifecycle, and making decisions about those assets around procurement, repair, updating and decommissioning.The configuration management process maps out the effect that each configuration … IT services are typically made up of a bunch of individual components — things like servers, software and middleware, and unique configuration information. As part of the asset and configuration management process, you need to regularly back up the CMS, keep detailed records about archived and historical CI versions, and take appropriate measures to ensure data integrity across the entire lifecycle. There are a ton of definitions, but we’ll limit it to the most important ones for a basic functional understanding of the ITIL Asset and Configuration Management. Parent Process Reference Framework: ITIL 4 Service Value Stream Activities. Stay vigilant about performing regular verifications and occasional audits, too. This role is typically a configuration manager. 3. First, it is important because it is the center of the ITIL® information universe. A server, a virtual server, or even the configuration of an application could be considered a CI, for example. Initial designs need to be revised regularly as per business needs. 7. that are used to gather, update, and analyze data about all of your configuration items and their relationships. In the future, Configuration management serves 3 important objectives such as: 6. For the purpose of maintaining consistency we shall consider four important elements they are: These activities coincide with each other and are highly dependent on each other. 1. In other words, SACM is a combination of two important processes: 1. It is one of the operational mechanisms identified by ITIL. from diminishing over time — and that can happen when you stop paying attention to the process and the results. Configuration management is employed to guard and preserve OS configuration files. Inedo Helps IT Teams Empower Their Configuration Management Plan. 8.CM is employed in software development, where developers involved in the development process can utilize it to track artifacts, which comprises source code, documentation, changes requested, and changes modified. Initially, it was termed as a Configuration Management Database (CMDB). Reply. CfM stores up-to-date information about configuration items (CIs) in a configuration management database (CMDB). More specifically, ITIL dictates that the objectives of SACM are to: Before we dive deeper, it’s helpful to get a few definitions out of the way that you’ll see regularly throughout this process and beyond. 2. Ensure the integrity of CIs and configurations required to control the services by establishing and maintaining an accurate and complete. There are several challenges in using configuration management which is detailed below: 1. Unique Identifier 2. BMC delivers software, services, and expertise to help more than 10,000 customers, including 84% of the Forbes Global 100, meet escalating digital demands and maximize IT innovation. Good configuration management plays directly into the values that are at the heart of ITIL. The primary objective of ITIL Service Asset and Configuration Management Process (ITIL SACM) is to identify, document and administrate all the Configuration Items (CIs) required for delivering IT services, including their relationships and dependencies. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future. Configuration Management if properly monitored and implemented, guides the project management team when to change the product characteristics, representing in a proper way to record these changes to meet business requirements for final approvals. CM also called Service Asset. SACM uses Configuration Management System (CMS) which contains one or more Configuration Management Databases (CMDB).The database contains information associated with a CI such as supplier, cost, purchase date, renewal date for licenses and maintenance contracts and other related documents such as SLA etc. In reality, the CMS (in ITIL V3) is defined as a collection of one or more physical CMDBs. Thus, Configuration management plays a key role in all business sectors. Praveen Malik. It acts as an umbrella system that comprises many other primary systems such as the change control system to be implemented for a project to be more effective. A configuration management tool can improve the organization's change-impact analysis, reducing the outages caused by production changes. 2. The knowledge of an IT worker, for example, is a service asset. Information about each CI is recorded in a Configuration Record within the Configuration Management System and is maintained throughout its Lifecycle by Configuration Management. (This article is part of our ITIL v3 Guide. A few key concepts include: The Configuration Model – A logical model of IT’s service assets. ITIL configuration management is a complex undertaking requiring a significant investment of time, personnel, money, and resources. It is proving to be one of the more challenging processes to do well. Config records describe your CIs by recording information about: CIs are simply any component that needs to be managed in order to deliver an IT service. The document describes Configuration Management as the process responsible for managing services and assets to support the other Service Management processes. Assets that are not under the control of change management are excluded, such as information stored on a server. It helps in understanding their characteristics, configurations, and linkages between them. Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. See an error or have a suggestion? ITIL 4 shifts to a focus on practices, giving the organization more flexibility to: Implement specific processes that are closely aligned to the specific needs of their customers Project management indicates a product that attributes all functional and physical requirements. It attempts to build a process to gather, manage, and link inf… It draws relationship between configuration items (CI) which is vital … Quickly understand key changes and actionable concepts, written by ITIL 4 contributors. Service assets that are not CIs are excluded from the scope. This critical practice spans the entire service lifecycle. Most things are fair game, including virtual assets, but there are some exceptions to the scope of SACM: In general, the scope of SACM includes management of the complete lifecycle of every CI — including interfaces to internal and external service providers where there are assets and configuration items that need to be controlled. Address Once harnessed, its insights into the infrastructure are numerous. Why focus on configuration management? Configuration Item (CI) A Configuration Item is an entity in a configuration management solution such as a CMDB. Effective use of Configuration Management methods allows engineers and programmers to safely record the changes done. There are different types of CIs, including: Service assets can be any resources or capabilities that contribute to the delivery of a service. Any modification or change in the project must be supervised closely and assessed to identify its influence on the project configuration. Configuration management as defined by ITIL is the management of IT information that ensures the configuration of system assets like servers, databases, operating systems, networking, applications, and software and CMDB is incredibly critical and important that make the organizations work. Learn more about BMC ›. With the objective to improve productivity and streamline IT service delivery, medium to big business enterprises and government agencies have growing dependencies on IT services are motivated to use CMDB. Attributes, like name, location, version number, etc. In practice, asset and configuration management aligns very closely to other ITIL processes, such as incident management, change management, problem management, or service-level management. Process-Objective: The information about Infrastructure and Services necessary for the IT Service Management is made available by Configuration Management. ITIL defines a CI as any component that needs to be managed in order to deliver an IT Service. It provides specific guidelines to the project management team in employing administrative and technical guidance and monitoring to a wide range of processes of specific items like products, services, and other components within a project. It is not the same as Asset Management which is a recognised accountancy process that includes depreciation accounting. Please let us know by emailing blogs@bmc.com. There are several potential business benefits to consider in a configuration management plan. Account for, manage and protect the integrity of CIs through the service lifecycle by working with change management to ensure that only authorized components are used and only authorized changes are made. Asset management, which address… Name/description 4. ITIL 2011 requires additional interfaces in Configuration Management, in line with the new structure of Service Transi… Honestly, one of the major focuses for any IT organization should be on configuration management. From core to cloud to edge, BMC delivers the software and services that enable nearly 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. Everything else is fair game, including virtual assets. It allows quick recovery. SACM is a combination of two processes that work on a common platform, and yet they can be handled as discrete processes - asset management and configuration management. In the banking segment, keen observation is maintained on software employed, components, databases, and facilities with respect to configuration management such as service support, incident management, and IT risk management. 3. ITIL 4 has now recognized IT asset management as a critical management practice in service management. Configuration Management is a bunch of competencies, methods, tools, and techniques in establishing and maintaining computer systems, servers, and software in the uniformity of their functioning with its requirements, design, and operational information throughout the span. ITIL Configuration Management manages the identification, recording, and reporting of IT infrastructure components, including their versions, constituent components and relationships. Always ensure that changes to every configuration item are authorized by change management, and that all changes and updates also modify the relevant configuration records accordingly. ITIL V2 vs ITIL V3: What’s the Difference? Highly impacted Service Value System(SVS) Activities:. It improves the security health of an organization. At its core, SACM is about ensuring that you are able to identify and control all assets across your infrastructure, and can manage their integrity through effective recording, reporting, and auditing. CIs are under the control of Change Management. Configuration management plan: Describes how the information about the items of the project (and which items) will be recorded and updated so that the product, service, or result of the project remains consistent and/or operative. Ensure that you have the right checks and balances in place to prevent unauthorized personnel from moving hardware assets, or making changes to any assets or CIs. Good cooperative skills and able to get others to support your initiatives. ITIL specifies the use of a Configuration management system (CMS) or Configuration management database (CMDB) as a means of achieving industry best practices for Configuration Management. CMDB acts as a focal point for IT assets and infrastructure which is managed under a single system of all servers, software, etc. Configuration Management within the ITIL framework Configuration Management is addressed in ITIL’s Service Transition publication. 9. There are six main activities in service asset and configuration management: For each of the services you offer, ITIL suggests that you create a Service Management Plan — which is essentially just a document that addresses the critical components of a service before you implement it. As defined by ITIL v3, Configuration Management System (ITIL CMS) is a set of tools and databases that are used to support service assets and manage IT Service Provider's Configuration data. Status 7. It allows quick recovery. ITIL asset management may provide a rough schedule and budget over an IT asset's lifecycle. 9. CMs creates a sandbox for bug fixes because of missing files or any other errors. 4. There are also other attributes for Configuration Items such as − 1. Why configuration management is important in a business enterprise or organization? Every CI should have a unique identification number that makes it easily identifiable. Configuration Management The SummitAI Configuration Management Database (CMDB) is an ITIL 2011 certified module that provides a common view of business services. To scale back cybersecurity risk many businesses employ a CMDB to ensure successful configuration. In this activity, you are essentially recording every bit of data about your CIs that is necessary for effective operations — from the version of a piece of hardware or software to all the documentation, configurations, ownership details, etc. Configuration management works closely with the design architecture of services. 2. Attributes you may want to capture include: Here, ITIL recommends that all CIs follow a strict process for being added, changed, and removed from your CMS or CMDB. The Configuration Management Database (CMDB) is a main component of the Service Asset and Configuration Management process, as defined by ITIL. It serves as a compliance requirement associated with personal data privacy. You can approach configuration management as an iterative process, implementing it one step at a time. Regular reviews and audits are essential, and ITIL recommends that you perform them to prevent discrepancies between your actual environment and how it is documented. CMDB is fundamental database storage that stores configuration information which promotes legibility, and visibility of IT assets and sets the foundation for effective Information Technology Infrastructure Library. Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB). It provides the flexibility to recover all configured items that accustomed achieve any work product and its desired state. The unique CI identifier and CI type. License details 8. Not many organizations have successfully implemented this central process discipline. Obtain/build; Design and Transition; Description. Along the way, you will need to create your own policies and procedures for things like: Throughout the lifecycle of every CI, ITIL encourages you to keep track of the complete status — including what changes have been proposed, the status of approved changes, etc.Being able to view and provide status reports gives you important insight into both the current and historical state of your CI’s, and can even help you detect unauthorized CI’s along the way.Reports typically include things like: At any given time, you need assurance that your data is accurate on all of your CIs. If it’s an asset that you use during the Service Lifecycle, it typically falls under the scope of SACM. Lower operational costs result from better understanding the total cost of ownership for the current IT service model. Organizational security improves when the company can detect unauthorized changes. Inedo DevOps tools maximize developer time, minimize release risk, and empower stakeholders to bring their vision to life faster. It typically covers: Service Management Plans typically go into quite a bit more detail, though — outlining explicitly how the change management and configuration management processes will interface, how and when CI data will be audited, and much more. Accurate configuration management provides the users an efficient glance of your company assets and servers with their inter-dependencies as to how they’re running on other organizational resources. Version numbers, since multiple versions of the same CI often exist, Location and owner information, so you know where to find it, Current status (ordered, in production, etc.). It reduces the costs by having an intensive knowledge of all the components that constitute the configuration and... 2. ITIL introduced Configuration Management to remove the Configuration Management Database. Configuration Management System – Tools and data for managing information about Configuration Items and their relationships. Process integration is essential for checks and problem incidents. Previously, there was a tendency to combine the concepts of asset management and configuration management, despite the fact that one came from the procurement/finance function and the other from IT, respectively. Non-IT assets in general are excluded. ... Configuration management can exist without IT asset management: It is a set of business practices that join financial, contractual and inventory functions to support lifecycle management and strategic decision-making for the IT environment. 4.IT cost Reduction: Having effective and proper configuration management in place reduces multiple costs in areas such as infrastructure, outsourced services, and management software. In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. This information includes details of how the assets have been configured and the relationships between assets. 3.CMDB reduces disruptions when it is caused by breakdown or system failure, cyber threats, security, and change in configuration activities. In a breakdown or failure, you’ll be … It not only provides value to the business, but it makes life easier for IT employees too. The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and … Improved planning and delivery of changes and releases, More efficient resolution of incidents and problems, meeting SLAs more frequently, Less risk of non-compliance to important legal, regulatory, and procedural standards, The activities and procedures (and even roles and people) required. ITIL Incident Management: An Introduction. When this happens, the CMS becomes out of date — and it’s important that your records stay accurate. The overall ability for a team to respond to an incident or problem is a service asset. June 21, 2019 at 3:41 AM Use of this site signifies your acceptance of BMC’s, Euromonitor Uses BMC Helix Remedyforce to Provide Better Service to its Employees and Customers, How A Consistent Global Approach to ITSM Keeps Arcadis Ahead of the Game, How Customer Experience Strategy is driven by IT, ITSM Assessments: An Introduction and How To Get Started. ITIL defines an asset as “any resource or capability that could contribute to the Inter-Related ITIL Processes. To do so, ITIL recommends that you give all CIs unique identifiers (for example, numbers) and record all the relevant attributes of the CI (including the owner). Audits are also often performed before major changes or releases are deployed, to avoid potential incidents or service disruptions. ITIL Change Management Configuration Management assists Change Managementby recording which CIs have been changed and controlling the status of CIs throughout the entire CI lifecycle. Too many tools are required for proper integration. The correlation between CIs and operational processes -- and how these … 8. The Trust Building In this article, we’ll be exploring the activity of SACM as it functions in ITIL v3. Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) version 2 and an IT Service Management (ITSM) process that tracks all of the individual Configuration Items (CI) in an IT system which may be as simple as a single server, or as complex as the entire IT department. In an engineering firm, the design drawings and sketch are tracked to check that all the versions are well documented. The configuration management process is designed to collect and maintain information about the company’s IT infrastructure. 4. In ITIL v3, Service Asset and Configuration Management (SACM) is about properly planning and managing (and reporting and auditing) the relationships and attributes of all of these components, across every service in your infrastructure. A Configuration Management System is basically just a set of tools (like databases, files, etc.) Benefits of service asset and config management include: Along the way, service asset and configuration management will interface with nearly all of your other IT process, including change management, financial management, incident and problem management, and more. 1. 5. Configuration management (CfM), one of the components in the ITIL Service Support area, exists to identify, maintain, and verify information on IT assets and configurations in the enterprise. Tools are available to automate the process, too — comparing the configuration of designated servers with the master configuration you’ve recorded, for example. The difficulties of large and global businesses that deal with the movement of goods to multiple locations of the country, with thousands of data and metadata points, make CMDB a virtual and important feature for the overall functioning of IT Service Managemen. It reduces the costs by having an intensive knowledge of all the components that constitute the configuration and avoiding wasteful duplication of assets and govern asset identification, status monitoring, and easy auditing. Ensure that assets under the control of the IT organization are identified, controlled and properly cared for throughout their lifecycle. Maintain accurate configuration information on the historical, planned, and current state of services and other CIs. 5. Programmers apply configuration management to view new versions and to disseminate the software configuration to additional hosts. Be sure to subscribe to the Inedo Blog for further information on configuration management, DevOps, ITIL, and more. The activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Download now for free! 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