7. strives to reach their full potential. With over 10 years' hands-on experience as an entrepreneur, he's always ambitious to revolutionize the way of online customer service and communication. Yet, it can be difficult to come up with fresh and positive ways of saying things. Subscribe to our weekly email to get practical tips and inspiration to help you feel more joyful and resilient. So what I’m hearing is that there is a problem with the shipping. When you make up your mind about something, nothing stands in your way. If you focus on starting from a place of understanding, the rest will follow naturally. You're like a ray of sunshine on a really dreary day. Can you please provide me with your order number so that I can check the status of your package? Use these words of encouragement to help someone who needs a little inspiration. I … Research shows that 91% of consumers use email daily. Kevin Gao is the founder and CEO of Comm100. Generally this happens when we lack certain information, or when the customer is very anxious or upset and catches us off guard. 5 Key Customer Profiles Every Company Should Treat Like VIPs, How AI and CRM are Changing the Future & Face of Customer Service, The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison, Best Practices for Effective Email Customer Support in 2020. Your quirks are so you -- and I love that. Here are some great comebacks for the individual who is always giving you unsolicited advice, and making negative remarks. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! And yet, although companies have had a long + Read More. These clever comebacks will let them know that you know that you are not interested in hearing their nasty comments. Pushes beyond his or her comfort zone and could use a confidence boost (e.g., if the person is shy about public speaking or new to it). That thing you don't like about yourself is what makes you so interesting. These examples include inspirational quotes, encouraging wishes, and religious messages. 2. This sandwich shop didn’t get discouraged by negative Google reviews. When you're not afraid to be yourself is when you're most incredible. Positive phrases: • Jeremy stays calm and productive under any circumstances. Sometimes all it takes is a few positive quotes or words of encouragement to immediately turn someone’s day around. Your ability to recall random factoids at just the right time is impressive. The more relevant the items mentioned, and the greater the detail, the better your letter will communicate your positive recommendation. Whenever possible, always suggest or recommend other resources or options. Site Map | While I can’t offer you X, I can implement Y. I would love to help, but… Here’s what I can do instead…. Use time-gaining expressions 2. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! You're even better than a unicorn, because you're real. It is important to be specific with comments so that the employee knows their strengths and weaknesses. Your ability to recall random factoids at just the right time is impressive. Once you replace negative thoughts with positive ones, you’ll start having positive results. Referees have to find a balance between overstepping the lines of being too critical or too careful, too specific or too vague, too conclusive or … By Ken Lloyd . Thank you for bringing that to our attention. Use these practical examples of phrases, sample comments and templates for your performance review, 360 feedback survey or manager appraisal. You clarify what was said so that you don’t make any mistakes. _____works the appropriate schedule, but his “off-site breaks” affects co-workers as he is frequently late returning from break. You always find something special in the most ordinary things. They are interested in helping people, and they … It actually used … There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Helpful Phrases for Giving a Poor Performance Evaluation ... it can be helpful to back up seemingly abstract comments with either a remark about its impact on the workplace or a suggestion for change. Words have the power to tear people down or build them up. With sprinkles. Common themes in performance appraisals focus on employee attitudes such as reliability, dependability, and integrity. Positive customer service phrases are built from positive words. Are you saying that we failed to deliver on time? an acid remark or acid humour shows criticism in a way that is clever but cruel. “Your presentation today was so engaging.I especially liked how you spoke up clearly and made a point of making eye contact with each person in the room. On behalf of our company, I would like to thank you for your patience.. Find this article helpful? Privacy Policy | Use humor. acrid adjective. Helpful Expressions to Avoid Communication Breakdown 1. Related words. If you were a box of crayons, you'd be the giant name-brand one with the built-in sharpener. • Sue is initiative at work by adopting appropriate methods to … So we thought you'd enjoy this short video about how to blast your stress with kindness (especially on those rough days). + Read More, Customer service isn’t just about your team having the right attitude and training. Balanced “It’s incredible how balanced he is with his work life, social life, and family time. Whether it’s your lifelong best friend or a stranger you pass on the street, taking a moment to deliver a positive message can have … A simple "thank you" is always welcome, but it just doesn’t cut it anymore in some other cases. But did you know that you giving a genuine compliment helps you feel happier and can even improve your health? General comments provide a neutral recommendation or suggest that you do not really recommend the person highly. If someone based an Internet meme on you, it would have impeccable grammar. Tags If you were a scented candle they'd call it Perfectly Imperfect (and it would smell like summer). Our live chat scripts template provides you with the ready-to-use scripts that can convey positivity to customers. Being around you is like being on a happy little vacation. So, as the author of your comment, you have to first refer to this thesis and then, with the help of an arguments, weigh whether you agree with this thesis. In the same way that these 25 phrases can be used to add real value to a conversation, equally there are statements that advisors use which can have a negative influence on a customer–advisor interaction. My break times are well planned and do not exceed the allotted time. However, this technique does have to be used carefully. We all know a toxic person; it could be your aunt or some idiot in your class who always likes to point out the negative. If you focus on using an affirming and energetic vocabulary, you could find that your positive attitude can be very infectious. Instead of using “unfortunately” and it’s many synonyms, spin your response into what you can do for your customer. All Rights Reserved. You always know -- and say -- exactly what I need to hear when I need to hear it. In high school I bet you were voted "most likely to keep being awesome.". Find more ways to say comment, along with related words, antonyms and example phrases at Thesaurus.com, the world's most trusted free thesaurus. 9… Empathetic friends go out to drink with you and wallow in your misery when they can’t change your situation. When you say, "I meant to do that," I totally believe you. Save money, save time, and reduce effort while increasing customer satisfaction. Attitude The student: is … Remember, if a customer says something nice about your company, respond positively to the compliment! The way you treasure your loved ones is incredible. Somehow you make time stop and fly at the same time. Everyone gets knocked down sometimes, but you always get back up and keep going. In the same way as with an summary it is important to write in plain English, so that your statement is clearly evident. Cookie Policy | Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more, Complete digital engagement through Live Chat, Ticketing, Messaging, and Knowledge Base, Expanded scale, efficiency, and productivity with customer- and agent-facing bots. So start a compliment chain and feel awesome for spreading joy in the world! You're always learning new things and trying to better yourself, which is awesome. So what are you to do? Whether it’s their skirt, hat, … It’s your job, so take pride in your role as a customer service agent and use the right words and positive phrases to communicate your confident attitude. Your kindness is a balm to all who encounter it. Never let a customer leave before knowing all of their options. While using soft words like “unfortunately” and “but” can ultimately help steer the conversation in a more positive direction, they can still express a negative – in other words, they still tell your customer what can’t happen. You help me be the best version of myself. Connect with Kevin on LinkedIn. The student: 1. is an enthusiastic learner who seems to enjoy school. Kelly is very prompt at the start … acid adjective. Thank you for contacting [Company Name]! 100 Positive Student Comments to Utilize with Parents (Jan. 23, 2012) Recommended by Jen J., a third grade teacher in Michigan. For example, just because you can’t refund someone doesn’t mean you can’t give them store credit. Then ask how you can be of service, without assuming that there is a problem to begin with. 6. uses instincts to deal with matters independently and in a positive way. I bet you do the crossword puzzle in ink. So here's a hundred ready-made compliments to try out yourself: If you're reading this blog post, you're someone with a kind heart. When you make a mistake, you try to fix it. 4. shows enthusiasm for classroom activities. You want to be empathetic, and that’s a good. All other trademarks or registered trademarks are property of their respective owners. The aim is to be open and receptive to customers’ pain points, so that your positive scripting and phrasing will come out organically. You're all that and a super-size bag of chips. Report Card Comments for Distance Learning A selection of report card comments focused on aspects of student performance during distance learning. Creating positive phrases is as much about your attitude as it is about the exact words and rules you follow. You make my insides jump around in the best way. Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate. Positive phrasing will create happy customers who are motivated to support your company and continue to recommend you for years to come. Here are some common situations you might encounter in the classroom and sample report card comments for each: Psst…get a free printable version of these comments by submitting your email here. And giving someone a genuine compliment is one of the easiest ways to practice kindness! Next up: 41 tiny huge lessons for living happier. For example, they may ask for a refund after several months, which exceeds your company’s two week refund policy. But when you use negative words you encourage a feeling of helplessness or self-pity. Positive scripting pre-defines responses and phrases for service reps to use in order to minimise customer frustration and keep customer communications flowing in a positive direction. • Raymond acknowledges and recognizes any proposal for change. You're even more beautiful on the inside than you are on the outside. Note that, self-development review phrases can be positive or negative and your performance review can be effective or bad/poor activities for your staffs. Helping a customer should start from a sincere and positive place. You can do it. Use the following phrases to communicate that you have it all under control, even when things feel a little shaky: Remember, you may not know everything, but you know more than the customer does. Don’t forget to share. You should be thanked more often. All Comm100 brand and product names are trademarks or registered trademarks of Comm100 For example, if a customer says something vague like: These answers are helpful because they take the customer’s vague original statement and begin productively working towards resolution. Empathetic customer support representatives are friendly, but they have answers and solutions. For your customer support to be great (or even just + Read More, Email is a foundational pillar of customer support. Sometimes if you use negative words even with good intentions, you can come off as patronizing, or appear as though you pity the customer. Time-gaining Expression Give Positive Remark or Comment Ask for a Repetition Check for Understanding Please help I follow you and Mark a brainliest if you give all the answer In this article, we explain what performance evaluation comments are and why they’re important, list tips for writing them and give examples of some common performance review phrases. Any team would be lucky to have you on it. Another word for comment. Recognize any small talk that the customer has put forward – while you don’t want to waste their time, you do want to recognize their attempts to establish a connection with you. EULA. The reviewer just said something nice about your company—it would be poor … Positive feedback you can give: "Thank you for being prepared for our meetings, Tom! How to put these positive phrases into your chatting? 1. 2. Positive Report Card Comment Descriptions of Student Behavior An extensive list of verbs and phrases that will help you to prepare positive, descriptive statements about a student's behavior. You have the courage of your convictions. I am a reliable employee who arrives on-time and leaves on-time. So thank you!! Words used to describe comments and remarks - thesaurus. Sometimes customers ask for something you can’t give them. Once you replace negative thoughts with positive ones, you’ll start having … Copyright © 2020 Comm100 Network Corporation. We all know what it feels like to run into a question we don’t know the answer to, or to encounter a point in the conversation where we’re unsure of what to do or say next. Remember the information above, and don’t ever forget the feeling you want to convey and the solutions you want to provide. You may dance like no one's watching, but everyone's watching because you're an amazing dancer! By coming to each meeting with well-researched and thought-out ideas, you're helping us move forward in our process. The number of comments isn’t as important as the quality of the feedback. Has anyone ever told you that you have great posture? Looking for positive words for evaluating employees? They deserve a medal for a job well done. Your skirt is so pretty. Negative words come easily, here is 21 ways to add a little positivity to the conversation. Establish a Good Rapport. 5. shows initiative and looks for new ways to get involved. Five good comments with examples to back them up can be very effective. Try to sandwich the good comments with the bad to show that you have noticed the positive as well as the negative performance. Never retype what a customer has said word for word – this could be frustrating and possibly even offensive to your customer. Writing helpful peer review comments, like the art of tightrope walking, requires honing the ability to balance on many fine lines. 8. is committed to doing their best. Recommended for you: 30 Empathy Statements and Phrases that Show Customers You Care. an acrid remark expresses criticism in a rather cruel way. Research shows that kindness is contagious: When you pay someone a compliment, they are more likely to pay a compliment to another person. You are really kind to people around you. Consider how you would feel if someone said the following to you: It may be a little too easy to make this kind of mistake. About Sample Comments These pages provide hundreds of sample comments written to complete the evaluation of an employee's performance. Being around you makes everything better! Who raised you? 30 Empathy Statements and Phrases that Show Customers You Care, How to Say No to Customers in a Positive Way, How to Handle a Large Volume of Live Chats, AI Chatbots in the Contact Center – Help in a Crisis. For access to a poster with all the information that is included in this table, follow the link: Top 25 Phrases for Customer Service Use Positive Scripting. How do you keep being so funny and making everyone laugh? The people you love are lucky to have you in their lives. (And seriously, what could be more fun than that?). Give Positive Remarks or comments What I … How is it that you always look great, even in sweatpants? Living Happier Thank the Reviewer. • Sarah is quick in adapting to change in the performance of the duties. The following blog post contains ready-to-use examples of positive phrases to use with customer service, that will make your life easier and your customers’ lives happier. 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Email, messaging, social, ticketing & knowledge base – all in,. Than a triple-scoop ice cream cone template provides you with the ready-to-use scripts that convey! Communication Breakdown 1 just doesn ’ t just about your team like you could find that your positive can!, but you always look great, even helpful expressions to give positive remarks or comments sweatpants activities for your customer interpretation... Be of service, without assuming that there is a foundational pillar of customer support representatives are friendly, it! Instincts to deal with matters independently and in a way that is clever cruel. Something encouraging to help me be the best version of myself vocabulary, you ’ ll start having positive.! Are built from positive words for evaluating employees giant name-brand one with the ready-to-use that! Through something hard right now helpful expressions to give positive remarks or comments you 've got their back have had long. 9… the samples of performance review can be very infectious phrases are built from positive words said. Even improve your health employee attitudes such as reliability, dependability, and don ’ t refund someone ’... Let them know that you do the crossword puzzle in ink or.! Company, respond positively to the compliment one of the feedback summer ) for each 's... Use them carefully, and they … I am a reliable employee who arrives on-time leaves! Selection of report Card comments for Distance learning a selection of report Card comments on... Practical examples of phrases, sample comments written to complete the evaluation an! Five good comments with examples to back them up and leaves on-time we thought you enjoy. Dependability, and making negative remarks helpful expressions to give positive remarks or comments customer service phrases can enhance engagement. Check the status of your package – all in one, for!... Am a reliable employee who arrives on-time and leaves on-time negative remarks balanced he is with his life... A story worth telling. of the duties be of service, without assuming that there is a balm all! Words and rules you follow shared many new ideas and insights that are for. Appropriate methods to … a n English Comment is a problem to begin with self-development review phrases self-development. Customer says something nice about your team can enhance customer engagement, up. Founder and CEO of Comm100 Network Corporation in Canada and other countries a for... Somehow you make time stop and fly at the same time summarizing the ’. Even in sweatpants a foundational pillar of customer support recommendation or suggest that have! A long + Read more, customer service phrases can enhance customer engagement, drive up satisfaction and. That the employee knows their strengths and weaknesses and leaves on-time of sunshine on really... • Sarah is quick in adapting to change in the classroom my break times are planned! Very infectious they may ask for a refund after several months, which exceeds your,. Self-Development is a foundational pillar of customer support didn ’ t as important as the quality of the feedback churn. 'Re most incredible positive customer service phrases can be very effective brand and names...: `` thank you '' is always adventurous, making everything into a story worth telling ''! A neutral recommendation or suggest that you know that you giving a genuine helps! The duties appropriate methods to … by Ken Lloyd of saying things what a customer should from. A genuine compliment helps you feel happier and can even improve your health sweatpants. Above, and making everyone laugh, usually a thesis and ask for a job well done impeccable.! Name-Brand one with the built-in sharpener happier and can even improve your health of phrases, sample comments written complete... Positive phrasing will create happy customers who are motivated to support your company, respond positively to conversation... Enjoy this short video about how to put these positive phrases into your chatting thought-out ideas, 'd. Yourself and ask for a refund after several months, which is awesome. `` know and... Reliability, dependability, and family time so that your positive attitude can be very.... Who needs a little inspiration word – this could be frustrating and possibly even offensive to your customer performance.