5 0 obj x���Ko�0���x�U���>�(� Facility management refers to the integrated management of multiple and interdisciplinary technologies, personnel, systems and processes. BSI (2010), BS 6079-1:2010 Project Management - Principles and Guidelines for the Management of Projects, British Standards Institution (BSI), London. Overview. integrating the principles of business administration, architecture and the behavioral and engineering sciences.” People, place and process This accredited training programme provides a comprehensive understanding and effective methodologies to manage office and building service associated with facilities management. 3 0 obj Barker, I.C. Chen, Z. Taylor, F.W. Facility management (or facilities management or FM) is a professional management discipline focused on the efficient and effective delivery of support services [disambiguation needed] for the organizations that it serves. The facility management (FM) as an industry has emerged as one of the fastest growing sector over the decade. 3. It may se… The main purpose of facility management is to ensure smooth, safe and efficient functioning of the work environment by integrating people, objects, process and technologies. �C�C�:����\wþ�H�I��y�!�HS��?� x���Mk�@����(�����B8�⪍U�V)��RӤ��\J�}w��Ȋ���03�}���H0[���l��׀��pu��o�P �$B��Fx����3�ř��C�������8���e0 �����"�'0)5(M�ș��p��f�@� 'k�S�"�S4I�t�-�#P���1@�0*F�e��,F�v��Jg���%C��� ). (1911), The Principles of Scientific Management, Harper & Brothers Publishers, NY, London. Facility managers are in charge of developing strategic plans for managing assets in their facilities. These are the 11 core competencies of facility management: Occupancy and human factors; Operations and maintenance; Sustainability; Facility information and technology management; Risk management; Communication; Performance and quality; Leadership and strategy; Real estate; Project management; Finance and business <> �~����ۋ�K���п���i3ι��;p����"M���*MLV1�[�u'h�6M>� \�^ D�h�,��Q�3嬑��b��Y�h�xZs�-��bR�JY�4����yX�Jo�g�JZI�(�޺��^�g�t���6v]q�!�v����:|V&4ɬ4��E����PR���+h�*e�n�Qn%SzE+rm��ݷe�Y��E_���C�~��,�/1|�!~B"8�BFp��D��[2�6C�&����`L#�'�����j$��'3�}�T��@ɻ�_��z:���z���ir5�"g"���Ń!�k���%���5HΤ�-8g��2���s�?_.������N^��t'�%�!����OPVp}�;Q<5ú)�a\�g�;�٠=�Bg��rTԽ�� 6 0 obj <> <> Facility management is the practice of coordinating the physical work environment with the people and work of an organization. In addition, you will learn the basic principles of emergency response. ICE (2013), Realising a World Class Infrastructure: ICE’s Guiding Principles of Asset Management, Institution of Civil Engineers (ICE), London. In the past several decades, the revolution of integrated lifecycle management of built assets has made the facilities management (FM) one of the most fast-growing profession in the global construction industry with regard to clients’ diverse needs and demands, and the formation of FM principles has been eventually in need for theory development for both research and practice for this profession. Interconnections between management theories and FMBOK elements. 10 0 obj 4 0 obj It’s unlikely there will be room in the budget for such a team, or to even recruit … Facility management organizations should study annual reports, attend shareholder meetings to determine how the company is viewed by customers and investors, and read trade publications. endobj Generally speaking, the best practice in FM satisfies two needs on dependability and sustainability. . endobj For people, it emphasises professional competence and lean organisation. • The Facilities Manager develops the Facilities Management Strategy and Plan which includes look at the building in the long term and make sure solutions add value and are not just 'short term' fixes. What skillsets do facility managers have? (2015), Total Facilities Management, 4th ed., Wiley-Blackwell, London. Facility management saves time and effort, and thus ensures the efficiency of basic and supporting business processes. The Principles of Scientific Management book (Taylor, 1911) has profound influence to the evolving theory of management science over the past ten decades. Henri Fayol s principles of management and research were published in the book Gener… <> The concept of total FM (Atkin and Brooks, 2015) has not only been adopted in practice, at Mitie for example, but also inspired management thought on three essential elements, including people, products and processes, to structure the FM body of knowledge (FMBOK) so as to derive a set of principles of FM. 13 No. What You Will Learn: Delegates will gain knowledge and understand the practical application to: There is a focus on business management skills and the application thereof in the facilities environment. Facility managers provide employee support in many ways, including: 1. For processes, it emphasises effective actions and dynamic responses. endobj Modern business speak is all about mission, vision, culture and core values and these are all incredibly important particularly in a service context such as Workplace and Facilities Management. As the importance of facilities management continues to grow worldwide, the challenge of defining it and advising on best practices becomes more pressing. Provide quality Facility management services based on International standards & Guidelines Work with clients and stakeholders to reduce operational cost through effective programs to extend the useful life of buildings and assets without compromising the safety, security, health or quality of services provided Continue to maximize the lifespan of assets, systems and equipment through a sustainable operation RICS facilities management standards – core principles (RICS, 2012). endobj FM core principles defined by RICS with regard to professionally recognised FM principles to inform the summary of FM principles towards a better expression underpinned by further considerations on theory and practice in related areas. For products, it emphasises quality services and resources efficiency. Atkin, B. and Brooks, A. In comparison with RICS draft FM standards about core principles for FM Surveyors (RICS, 2012), which consists of ten pre-contract principles, 12 principles for contract operation and 2 principles for contract completion, the six principles simplified here are within a new FMBOK framework which is structured on all three essential elements of management theory in a holistic connection with the nature of FM. RICS (2012), RICS Draft Guidance Note - RICS Facilities Management Standards - Core Principles, Royal Institution of Chartered Surveyors (RICS), London. Facility Management: Three Best Practices Preventive maintenance, analytics, and a proactive infrastructure are key to an effective facilities management approach. Henri Fayol explored this comprehensively and, as a result, he synthesized the 14 principles of management. Principle 6: Lifecycle-oriented rapid dynamic responses. ���"R: Ž�"�1����x�q}{��{,�Wd�m#�Y�marj�8yD�B�.����zH|�r^�*�LtR@��F��+"��Gt�`6����.fE�� Jones, G. and George, J. Facilities management is a support service, contributing to the effective and efficient delivery of an organisation’s strategic and operational goals while providing a safe and comfortable work environment on a day-to-day basis. Paul Bagust, RICS Global Property Standards Director, commented: “By 2027, the global facilities management market is forecast to be worth $1.62 trillion*. Hello Select your address Best Sellers Today's Deals New Releases Electronics Books Customer Service Gift Ideas Home Computers Gift Cards Sell In comparison with RICS draft FM standards about core principles for FM Surveyors (RICS, 2012), which consists of ten pre-contract principles, 12 principles for contract operation and 2 principles for contract completion, the six principles simplified here are within a new FMBOK framework which is structured on all three essential elements of management theory in a holistic connection with the nature of FM. • Planning – guidance on the various planning activities that should be undertaken and decisions that should be made before going to the market for facility services. As the importance of facilities management continues to grow worldwide, the challenge of defining it and advising on best practices becomes more pressing. (2013), A Practical Guide to Facilities Management, Whittles Publishing. 1. https://doi.org/10.1108/JFM-12-2014-0039, Article Type: Editorial From: Journal of Facilities Management, Volume 13, Issue 1. Operations and maintenance typically includes the day-to-day activities necessary for the building/built structurei, its systems and equipment, and occupants/users to perform their intended fu… %���� Based on needs for both dependability and sustainability in FM, and a comprehensive review and technical analysis into related literatures and practice, a set of six general principles of FM can be summarised within the FMBOK framework structure. endobj According to Jones and George (2012), the management theory has evolved from the scientific management theory in the 1880s and 1890s through the development of administrative management theory, behavioural management theory, management science theory and organizational environmental theory towards the theoretical system of contemporary management. Gain an understanding of facilities operation, maintenance, staff management, budget, schedules, design and construction management, energy management, and effective relationships with contractors and vendors. A further review focussed on people, products and processes was therefore conducted into the evolution of management theory to set up a generic framework of management principles for FM. This definitive guide to facilities management draws on the latest industry practices and academic research to provide a thorough introduction to this topical subject. Designed to be applicable globally, the new code will support public and private sector property professionals to help clients understand the value of facility management expertise. Visit emeraldpublishing.com/platformupdate to discover the latest news and updates, Answers to the most commonly asked questions here, (Department of Facilities Management, Heriot-Watt University, Edinburgh, UK. BS 6079-1:2010 Project management – Principles and guidelines for the management of projects (BSI, 2010). The foremost objective of a facility manager is creating an accommodating work environment for employees. The principles of project management such as standards developed by BSI endobj endobj This definitive guide to facilities management draws on the latest industry practices and academic research to provide a thorough introduction to this topical subject. • Key principles – a list of key principles in the procurement of FM. ����dwP��cY��u"'�������%��Z|��-;o'XЙ�E�4 Thanks to scientists like Henri Fayol (1841-1925) the first foundations were laid for modern scientific management. Managing employee directories 3. (2015), "Principles of facilities management", Journal of Facilities Management, Vol. The six general principles of FM are given below: Principle 3: Dependability-driven quality services. <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 720 540] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> The goal behind facility management is to promote an efficient and collaborative environment to meet and fulfill the key objectives and mission of an organization. Facilitating … Dependability consists of issues about conditions of built assets and related FM services in terms of reliability, maintainability, supportability and adaptability. 9 0 obj ICE’s Guiding Principles of Asset Management (ICE, 2013). Coordinating desking arrangements 2. %PDF-1.5 • Lean Principles rely heavily on employee involvement and a team structured organization • Lean consists of a set of tools used to identify value and eliminate waste • Lean is a way of thinking and acting for an entire organization and it applies to all industries including Facilities Management • Reduce the impact … <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 720 540] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> As a facility manager, you're not just responsible for managing your facility's assets. <> 2 0 obj ᲲM�ɾ/B�W�r"��6�����E�w zjj��aSL�]��p��48�����d��2�:�F�c�'_�M�. Principle 5: Effective services procurement and provision. This serves many broader goals, including attracting and retaining top talent, improving efficiency and productivity, and creating a positive workplace culture. Principles of facility management Most sport and recreation facilities, whether community based or commercially focused, have the same general management goals: maximising the use of their facility and operating in an efficient, safe and fair manner. There are 14 Principles of Management described by Henri Fayol. You can join in the discussion by joining the community or logging in here.You can also find out more about Emerald Engage. Facilities Management has been said to account for up to 80% of the total Real Estate asset lifecycle. Principle 4: Sustainability-oriented resources efficiency. stream This makes FM a very integral aspect for businesses and investors who intends to either reduce their Real Estate operational cost or ensure that their Real … These first concepts, also called principles of management are the underlying factors for successful management. However, the scope and identity of FM is still fuzzy as evidenced by the definitions and issues which attempt to describe its scope. endobj The word ‘facility’ encompasses the physical working space and everything around it, including people, objects and resources. • Manage sustainability issues and report on utilities. (2012), Essentials of Contemporary Management, 5th ed., McGraw-Hill Education. In fact, FM is the multi-disciplinary kind of work that covers a wide range of various activities, responsibilities and knowledge. It is the facility manager who is responsible for office space planning and workplace management for the smooth functioning of the business organization. 2. From FM profession point of view, people are FM professionals and their organisations, products are various FM services and processes are various management actions to provide FM services. A successful building manager uses a systematic approach, referred to as facility asset management, to monitor, maintain and plan for their facility. And at the heart of an efficient facilities operations department is a responsive, consistent maintenance structure. stream Sustainability includes all aspects of FM in relation to social, technical, economic, ecological and political issues. endstream 1 0 obj Management Principles are the statements of fundamental truth based on logic which provides guidelines for managerial decision making and actions. 8 0 obj Understanding the Facility Management Industry. 3 top principles of facilities management (without hiring a manager) For many SMEs, hiring a facilities team to keep employees safe, productive and well-cared for is not an option. With regard to the relevance of these essential elements to structure, the FMBOK, a further review into the following three related documents and other publications, including A Practical Guide to Facilities Management (Barker, 2013), has provided strong justification: 1. . ... Fayol also recommended provision of other benefits such as free education, medical & residential facilities to workers. <> According to the International Facilities Management Association (IFMA), facility management is an interdisciplinary practice that “considers the coordination of people, place, process, and technology.” Broken down, this means that a facility manager is responsible for the success of the all facets of the facility, including organization, safety, security, and maintenance, along with the key, everyday operational practices. Discuss facilities management as a process, and consider its relationship to other functions within an organizational setting. <>>> 7 0 obj �t��=X-(@'L+㢒.�`hhn�� �h-6��Rf�/���Қ��F����ӥ�|@y�uj]u��U���F�e>�g}?�`fX^)��kf�p�DZ���:l�6����mY��J� �_�~�Y��vr�~�6YΫ��X�9%U}�3���a�Z�j]Vy��-6�#������و�A쑛�fx��X!���'m&Tֹ���)�ɷ���$��Z��yj�5|���^��&��h�`̄��Q�A <> endobj Facilities operations and maintenance encompasses a broad spectrum of services, competencies, processes, and tools required to assure the built environment will perform the functions for which a facility was designed and constructed. You will learn how to deal with the basics of Finance, Economics, Marketing, Business Law & Ethics and Investigative Abilities in relation to the facility management industry. After looking into five major management theories summarised by Jones and George (2012), it has been found that the three essential elements as a whole set of essential elements of FM are well connected with key aspects inside the five management theories in terms of their coverage to all general management issues (Figure 1). Various Definition of FM but the most definitive and reflective of the essence of FM is “The practice of coordinating the physical workplace with people and work of the organization, integrating the … Principles of Facilities Management by Zhen Chen, unknown edition, Facility Management is a dynamic, evolving profession that faces new challenges and opportunities created by ... organization . This discipline integrates the principles of business administration, architecture, and the behavioral and engineering sciences. Figure 1. However, the best practice in FM satisfies two needs on dependability sustainability... 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